1. Eligibility for Returns

You may request a return if:

• The item was purchased directly from BelliniClick.
• The return request is made within 30 days of receiving your order.
• The product is in its original condition, unused, and in its original packaging.
• All included accessories, manuals, and protective materials are intact.

2. Non-Returnable Items

For safety and hygiene reasons, the following items are non-returnable unless defective upon arrival:

• Opened cleaning kits and maintenance fluids.
• Customized or personalized products.
• Clearance or final sale items clearly marked as non-returnable.

3. Return Process

1. Contact Us – Email our support team with your order number, product details, and reason for return.
2. Approval & Instructions – Our team will confirm eligibility and provide return instructions, including the correct return address.
3. Packaging – Ensure the item is securely packaged to prevent damage during transit.
4. Shipping – Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.

4. Refunds

• Once your return is received and inspected, we will notify you via email.
• Approved refunds will be processed within 5–7 business days to your original payment method.
• Shipping fees are non-refundable, except in cases where the product was defective or incorrectly shipped.

5. Exchanges

We offer product exchanges if:

• The wrong item was shipped.
• The product arrived defective or damaged.
  If the item you want to exchange is no longer in stock, we will offer a refund or store credit.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of receipt with clear photos of the issue. We will arrange a replacement at no additional cost to you.